Well long story short, we have unknowingly been paying for a subscription for an amazon service for the last 14, yes 14 Months.
Yes, I checked my transactions, yes I contacted Amazon querying these charges- they were unable to find them on my account, they were not listed anywhere in my account, subscriptions, orders, Prime etc
What was this charge for I hear you ask – Amazon Kindle Unlimited for Kids!
Believe it or not it does not appear anywhere on Your Account, Subscriptions, Orders, Transactions, if you contact Amazon Customer Services, unless they specifically look for Kindle Unlimited for Kids, it does not show up on their system, there is absolutely no way of accessing anything to do with this yourself unless you log in via the actual Kindle for Kids and check it there.
Even while online and looking at Kindle Unlimited for Kids it was saying I could sign up, not that I was signed up and had been for 14 months.
And yes, I know a lot of people out there will be saying, ‘Well you should have checked the terms’, ‘it’s your own fault for not reading the small print’ etc but seriously? We have Prime and are able to access all content, I am the Prime ‘Head of Household’, I can decide what everyone can and cannot access, what they can and cannot order, yet I am unable to see that I am being charged for something?!
This is now making me wonder how many other systems Amazon has that charge you without you being able to see? And more importantly without their staff being able to see, unless they click on a specific screen somewhere.
Thankfully, today I spoke to two amazing staff members who were finally able to get to the bottom of this for me and to actually cancel this subscription, with a partial refund too!
To put it bluntly, I am rather disgusted with Amazon and their ‘separate systems/accounts/whatever’. I do know that from now on instead of looking at my bank statement and just kinda glossing over all the Amazon debits, because you know, its Amazon, and we use them a lot, I will be double check each and every transaction to make sure there is nothing else that I don’t know about!
Disclaimer – Yes we should have read and remembered the small print, but in my mind at least, they should have confirmed the end of the free 12 month period and the start of payments being taken, and it should be listed under my orders/charges/subscriptions which I can access!